Focus on Clarity: Clear, focused writing and instructional services for the South Shore of Nova Scotia

Suze: I explain quality assurance, quality control, math, technical topics, Reality Therapy, Choice Theory, and more...

Clear, focused writing and instructional services
for the South Shore of Nova Scotia

Quality Customer Service

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 Quality Customer Service
Workshop Session

Workbook: Quality Customer Service

Quality customer service is all about sending your customers away happy... so they’ll come back!
 
The focus of this workshop is to help employees recognize and deliver the kind of customer service that we’d all like to receive.

Using scenarios including a large retailer, a non-profit agency, and a construction team, I discuss why customer service matters to each of us, who our customers are, what they want, and how to handle the most common frustrations.

Most people want to deliver great customer service. This workshop helps them to focus on how to do just that.

 

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