Quality customer service is all about sending your customers away happy... so they’ll come back!
The focus of this workshop is to help employees recognize and deliver the kind of customer service that we’d all like to receive.
Using scenarios including a large retailer, a non-profit agency, and a construction team, I discuss why customer service matters to each of us, who our customers are, what they want, and how to handle the most common frustrations.
Most people want to deliver great customer service. This workshop helps them to focus on how to do just that.